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At 77sb, your personal information is handled with care and kept to what we actually need to run your account. This policy sets out exactly what we collect, why we collect it, and what you can do about it — availability of our services depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the credentials you set. When you make a deposit or withdrawal through Nagad, Rocket or Upay, we record the transaction reference, the amount and the wallet number associated with your account. We do not store your full mobile wallet PIN or password; only enough to verify the transfer matches your account record. We also collect standard device and browser data — session timestamps, IP address and the pages you visit within the platform — so we can keep your account secure and resolve any access issues you raise. Cookies are used to maintain your logged-in session and remember your preferences across visits. We do not sell your personal data to third parties. Any data shared with payment processors such as Nagad, Rocket or Upay is limited to what those providers need to complete the transaction you authorise. Retention periods depend on applicable legal and regulatory requirements in the regions where we operate; once data is no longer needed for those purposes, we work to remove it from active systems. Access to our platform and these data practices depend on your local law and eligible regions.
This policy applies to all activity on the 77sb platform — whether you access it through a mobile browser, a saved shortcut or a desktop session. It covers the data generated by your account and the transactions you make. Some areas sit outside its direct scope, including third-party services you reach from our pages and external payment provider interfaces. The table below outlines the four main zones so you know what falls inside and outside our direct responsibility.
Your login credentials, session history and account preferences are covered fully by this policy. We hold this data only for as long as your account is active or as required under applicable rules in your eligible region.
Deposits and withdrawals processed through Nagad, Rocket or Upay generate records that fall within this policy. The payment provider's own terms also apply once a transaction leaves our platform and enters their network.
Your browsing behaviour within the 77sb platform — pages viewed, game rooms opened, support chats started — is covered. We use this data to maintain the session and resolve account queries, not to build advertising profiles.
Any external site you reach by following a link from our pages operates under its own privacy policy. We do not control how those services handle your data, so we recommend you read their terms before sharing any information with them.
You have concrete actions available to you regarding the personal information we hold. You can ask us to confirm what data is stored against your account, and we will provide a readable summary through our support channel. If any detail is incorrect — a name spelling, a registered contact number, a linked wallet identifier — you can request a correction by contacting us directly with the relevant account reference. Where you believe data is being held beyond a reasonable purpose, you can ask us to review the retention. We aim to respond to all data-related requests within a reasonable period, though timing depends on the complexity of the request and any applicable legal requirements in your eligible region. All requests should come through the verified contact routes published on this site to confirm your identity before we make any changes to your account record.
Contact support with your account reference to request a summary of the personal data we hold. We confirm what is stored and the basis for holding it.
If your registered name, mobile number or linked wallet identifier is wrong, raise a correction request through our support route with proof of the accurate information.
For questions about how a specific piece of data is used or how long it is retained, contact us and we will explain the basis and any applicable legal retention requirement.
For any privacy concern that is not resolved through standard account help, escalate via the published contact route. Include your account reference so we can locate the relevant records quickly.
If you have a question about this policy, need to correct a data record or want to understand how a specific transaction log is stored, the routes below are the ones to use. We do not accept data requests over social media or through third-party forms — all privacy queries must come through a verified account contact channel so we can confirm your identity before taking action. Access to support and response timing may vary depending on your eligible region and local requirements.
Open the chat widget from any page within your logged-in account to raise a privacy or data question. This is the fastest route for account-level queries about stored records or wallet transaction logs.
Send a detailed privacy request to the email address published in our contact section. Include your registered account reference and a description of the specific record or correction you are asking about.
The help section within your signed-in account area includes published guidance on data rights and correction steps. Check there first for common queries before raising a direct contact request.
We have structured our data practices around what your account actually requires — not a broad data collection exercise. Cookie use is limited to session management and preference storage; we do not run behavioural advertising cookies tied to third-party ad networks. Account security measures are in place at the login stage, and any suspicious access patterns on your account trigger a review that you can follow up through our support channel. If you want to know specifically which cookies are active during your session or how long a particular record is retained, our support team can walk you through the details using your account reference.
Cookies on the 77sb platform are used to maintain your logged-in session and store display preferences. They are not shared with advertising networks. You can manage cookie preferences through your browser settings at any time.
We keep account records for as long as your account is active and for the period required under applicable rules in your eligible region. Once those periods pass, records are removed from active systems on a rolling basis.
Deposits and withdrawals via Nagad, Rocket or Upay generate transaction logs stored in your account history. These records are visible to you inside your signed-in account and are used only to resolve account or payment queries.
To update registered contact details or challenge a data record, use the verified contact routes shown in the support section above. We confirm your identity before making any changes to keep your account secure.
These are the questions we hear most often about how we handle your data. If your question is not covered here, the support routes in the section above will get you a direct answer based on your specific account record.
We collect the name, contact number and credentials you enter during registration. Once you make a deposit via Nagad, Rocket or Upay, the linked wallet identifier and transaction reference are added to your account record. We do not collect payment credentials beyond what is needed to verify the transaction.
Yes. Contact us through the live chat or email route published on this site with your account reference. We will provide a summary of the personal data held against your account and confirm the basis for retaining each type of record.
Send a correction request through the support channel with your account reference and evidence of the correct information — such as the registered mobile number linked to your Nagad or Rocket wallet. We verify your identity before making any change to the stored record.
We share data only with payment processors like Nagad, Rocket or Upay, and only the information they need to complete a transaction you authorise. We do not sell personal data to advertisers or data brokers. Third-party payment provider interfaces operate under their own published terms.
Retention depends on how long your account is active and on applicable legal requirements in your eligible region. Once those requirements are met, records are removed from active systems. Contact support to ask about the retention basis for a specific type of data on your account.
Escalate through the email contact route published on this site, providing your account reference and a clear description of the concern. We treat data-related escalations separately from general account queries to make sure the right review happens. Response timing depends on the complexity of your request and any regional legal requirements.